If you are not happy with a purchase you make on gavastie.com, please ensure you read our Returns and Refund Policy below.

We get it, sometimes something just doesn’t work for you and you want your money back. As long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules about fair use. None of these rules affect your statutory rights.

If you return an item requesting a refund within 30 days of the item being delivered to you or available for collection, we’ll give you a full refund by way of the original payment method.

We aim to refund you within 14 days of having received the returned item.

If you request a refund for an item during the above timeframes but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.

Hygiene and our customers’ safety is important to us, so certain items can’t be returned for refunds including:

• Face + Body products if opened, used or protective seal is not intact
• Underwear if the hygiene seal is not intact or any labels have been broken
• Swimwear if the hygiene seal is not intact or any labels have been broken
• Pierced jewellery if the seal has been tampered with or is broken.
• Face coverings if the seal has been tampered with or is broken.

None of this affects your statutory rights.

It’s fine to try on an item from the Gavastie Collection – like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached (e.g., shoes should be returned with the original shoe box).

We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your product, you should mail your product to: 71 Appletree Way, Welwyn Garden City, ENG, AL7 2FE, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items from different orders must be packaged separately. If you want to return items from different orders, please send them as separate packages. This makes it easier for us to process your return and means you’ll get your refund faster.

Returned items are your responsibility until they reach us, so make sure they’re packed up properly to avoid getting damaged on the way.

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We’re not responsible for any items that are returned to us by mistake (it happens!). If we’re able to locate the items (it’s not always possible) and you’d like these returned to you, we may ask you to cover the delivery cost.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us

All returned items will be refunded once they’ve been received by the Gavastie warehouse. If you need a different size or colour of an item, you can simply place a new order.

If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning, then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please contact us and we’ll be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, please contact us. Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

Gavastie Group Ltd

Registered Company Number: 13381281